Privacy policy

Last Updated: April 14, 2026

This Privacy Policy describes how Krad ("we," "us," or "our") collects, uses, and protects your information when you use Krad ("the Service," "the App"), available at krad.app and through our desktop and mobile applications. By using the Service, you agree to the practices described in this policy.

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1. Information We Collect

1.1 Information You Provide

Account Information (Required): Email address and password when you create an account.
Contact Information (Optional): You may choose to provide your phone number, mailing address, city, state, zip code, and country. Providing this information is entirely voluntary.
Profile Information (Optional): You may upload a profile photo and add a display name. This is entirely voluntary.
Payment Information: If you subscribe to the Pro plan, billing details and payment method information are collected and processed by our third-party payment processor. We do not store full credit card numbers on our servers.
User Content: CAD drawings, 3D models, project files, and other content you create or upload.
AI Interaction Data: Prompts and inputs you provide to our AI-powered design tools.
Communications: Messages you send to us via support or feedback channels.

1.2 Information Collected Automatically

Usage Data: Features used, tools accessed, actions taken, session duration, and interaction patterns.
Device Information: Device type, operating system, browser type, screen resolution, and device identifiers.
Log Data: IP address, access times, referring URLs, and pages viewed.
Crash and Performance Data: Error logs and diagnostic data.

1.3 Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and understand usage patterns. You can manage cookie preferences through your browser settings, though disabling cookies may affect functionality.

2. How We Use Your Information

We use collected information to:

Provide, operate, and maintain the Service across web, desktop, and mobile platforms.
Process Pro plan subscriptions and manage billing.
Power and improve AI-assisted design features using anonymized and aggregated data.
Sync your files and settings across devices.
Respond to support requests and communications.
Monitor usage trends and Service performance.
Detect, prevent, and address security issues and fraud.
Comply with legal obligations.

AI Data Usage

We may use anonymized and aggregated data from AI feature interactions to improve the Service. We will not use your specific design files, models, or drawings to train AI models without your explicit opt-in consent.

3. How We Share Your Information

We do not sell your personal information. We may share information in these circumstances:

Service Providers: With third-party vendors who help operate the Service (e.g., cloud hosting, payment processing, analytics). These providers are contractually required to protect your data and use it only for specified purposes.
Payment Processing: Payment information is handled by our third-party processor. We receive only limited billing details necessary to manage subscriptions.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, acquisition, or asset sale. We will notify you of any such change.
With Your Consent: When you have given explicit consent.

4. Data Storage and Security

Your data is stored on servers located in the United States. We use industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments.

While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot and do not guarantee the absolute security of your data. You acknowledge that you provide your information at your own risk.

5. Data Retention

Account information and User Content are retained while your account is active.
Optional contact information and profile photos are retained until you remove them or delete your account.
Upon account deletion, personal data is deleted or anonymized within 30 days, except where retention is required by law.
Payment records may be retained as required for tax and accounting compliance.
Backup copies may persist for a limited period per our backup schedule.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your personal data, object to certain processing, or withdraw consent. To exercise any of these rights, contact us at privacy@krad.app. We will respond within 30 days or as required by applicable law.

Account Controls

Through your account settings, you can update account information, manage optional contact details, change or remove your profile photo, adjust notification preferences, export your design files, and delete your account.

7. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly. Contact us if you believe a child under 16 has provided personal data.

8. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer. We take appropriate safeguards to protect your data in accordance with applicable law.

9. Third-Party Links and Integrations

The Service may link to or integrate with third-party services. We are not responsible for their privacy practices. Review their policies before providing information.

10. Multi-Platform Data

When you use Krad across platforms, your data is synced through our cloud infrastructure. The same privacy protections apply regardless of platform.

11. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect and disclose, request deletion of personal information, opt out of the sale of personal information (we do not sell personal information), and be free from discrimination for exercising privacy rights. Contact us at privacy@krad.app.

12. European Privacy Rights (GDPR)

If you are in the EEA or UK, you have additional rights under the GDPR, including those in Section 6. Our legal bases for processing include performance of a contract, legitimate interests, and consent. Contact us at privacy@krad.app.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes take effect when posted. We will update the "Last Updated" date accordingly. Your continued use of the Service after changes constitutes acceptance. It is your responsibility to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, contact us at:

Krad

Email: privacy@krad.app

Website: krad.app